Frequently Asked Questions
✦ CC MYSTIC ✦
Frequently Asked Questions
Everything you'd like to know — about our pieces, their energy, and how we work.
✦ ABOUT OUR PIECES
Are your crystals and stones natural or synthetic?
All crystals and gemstones in our collection are natural — sourced from ethical suppliers who share our respect for the earth and its materials. We believe a stone's energy comes from its origin, and we take that seriously. Each listing specifies the stone type so you always know exactly what you're wearing.
What is black obsidian and why is it used in feng shui?
Black obsidian is a naturally occurring volcanic glass — formed when lava cools rapidly. In feng shui and Chinese metaphysics, it is one of the most powerful protective stones, known for absorbing negative energy, blocking psychic attacks, and grounding scattered energy. Wearing obsidian — especially as a bracelet on the left wrist — is believed to draw in positive qi while deflecting harm.
What does Pixiu (貔貅) symbolise?
Pixiu is one of the most revered wealth symbols in Chinese culture. It is a mythical creature that is said to consume gold, silver, and jewels — but has no digestive tract, meaning what it takes in, it keeps. Wearing a Pixiu piece is believed to attract wealth, bring good fortune, and protect against financial loss. It is especially popular among business owners and those seeking abundance.
How do I know which crystal is right for me?
Trust your instinct — it is rarely wrong. Most people find they are drawn to a stone before they understand why. That pull is worth following. As a general guide: obsidian and onyx offer protection and grounding; amethyst supports clarity and calm; citrine attracts joy and abundance; moonstone connects to intuition and feminine energy; labradorite enhances transformation and inner strength. If you are unsure, reach out to us and we will help you find the right match.
Do your pieces come cleansed and energetically prepared?
Each piece is handled with care and packaged intentionally. We recommend cleansing any new crystal or talisman upon arrival — not because it has been contaminated, but because it is good practice to clear residual energy from transit and set your own intention. Simple methods include moonlight cleansing (leaving overnight under a full or new moon), sound cleansing (using singing bowls or bells), or smoke cleansing with sage or palo santo.
✦ ENERGY & INTENTION
How do I activate my Pixiu bracelet?
To activate a Pixiu bracelet, first cleanse it. Then hold it in your hands, close your eyes, and set a clear intention — speak or think about what you wish to attract. Wear it on your left wrist (the receiving side, according to Chinese metaphysics), with the Pixiu head facing outward. Avoid letting others touch it, and periodically stroke the body (not the eyes or mouth) to "feed" and strengthen the bond.
Which wrist should I wear my crystal bracelet on?
In energy practice, the left wrist is considered the receiving side — ideal for stones that attract and draw in (wealth, love, healing, protection). The right wrist is the projecting side — better for stones that you want to radiate outward or use to influence your environment. For example: wear citrine on the left to attract abundance; wear black tourmaline on the right to project a protective field around you.
Can I wear multiple crystal pieces at the same time?
Yes — layering crystals is common and can be powerful when done with intention. The key is to ensure the stones are energetically compatible. Grounding stones (obsidian, hematite) pair well with protective stones (black tourmaline, onyx). Amplifying stones (clear quartz, selenite) can enhance any piece they are worn with. Avoid combining stones with opposing energies — for example, extremely activating stones (ruby, carnelian) with deeply calming ones (blue lace agate, lepidolite) unless balance is your intention.
How often should I cleanse my crystals?
As a general rule, cleanse your crystals once a month — ideally around the full moon, which amplifies the process. If you have been through a stressful period, a significant life event, or feel your piece has become energetically heavy or dull, cleanse it sooner. Trust your intuition: if it feels like it needs clearing, it probably does. After cleansing, always re-set your intention.
✦ ORDERS & SHIPPING
Do you ship worldwide?
Yes — we offer free worldwide shipping on every order, with no minimum spend. We believe meaningful pieces should be accessible no matter where you are in the world. Every order is carefully packed and sent in a beautiful gift-ready box.
How long does delivery take?
Delivery typically takes 7–15 business days to the USA and Canada, 7–14 business days to Europe, and 10–18 business days to Australia and New Zealand. These are estimates — actual timing may vary based on customs processing in your country.
Can I change or cancel my order?
We process orders quickly, but please contact us via WhatsApp (+86 199 2549 8795) as soon as possible if you need to make changes. If your order has not yet shipped, we will do our best to accommodate your request.
✦ RETURNS & CARE
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition. Please contact us via WhatsApp or email to begin the process. Your satisfaction — and your energy — matters to us.
My item arrived damaged — what do I do?
Please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund — whichever you prefer. We stand behind every piece we send.
How do I care for my crystal and talisman pieces?
Keep your pieces away from harsh chemicals, perfumes, and prolonged water exposure. Remove before swimming or bathing. Store in the pouch or box provided to protect both the physical piece and its energetic integrity. Handle with clean hands and calm intention whenever possible — your energy is part of what keeps these pieces alive.
✦ STILL HAVE QUESTIONS?
We're here — whether you have a practical question or need guidance finding the right piece for your intention.
WhatsApp: +86 199 2549 8795
We typically respond within 24 hours.